Welcome to the “Booking Requests” video lesson meant to describe how to help guests by booking their reservations. This lesson is the second of four in the “Hotel Hospitality: Front Office” series, which focuses on the front desk duties of handling luggage, booking requests, allocating rooms, and it ends with best practice do’s and don’ts. In this lesson, the learner goes through the steps of handling booking requests effectively and efficiently. Specifically, the lesson provides action steps, which encompass all phases of the process. The lesson also goes in-depth on the process for external restaurant bookings. Ultimately, the viewer of this lesson will be better equipped to handle booking requests to the best of their ability.
Overview
COURSE DIFFICULTY
COURSE DURATION
5m
Skills Learned
After completing this online training course, students will be able to:
Understand the booking process and procedures
Manage customer inquiries effectively
Utilize booking software and tools proficiently
Handle special requests and modifications
Resolve booking-related issues and conflicts
Hotel staff, Front desk agents, Customer service representatives, Hospitality management students
None
01. Introduction to Hotel Booking Requests
02. Understanding Customer Needs and Preferences
03. Booking Systems and Technology
04. Handling Special Requests and Modifications
05. Best Practices for Customer Service in Hospitality
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the booking process and procedures
Manage customer inquiries effectively
Utilize booking software and tools proficiently
Handle special requests and modifications
Resolve booking-related issues and conflicts
WHO SHOULD ATTEND
Hotel staff, Front desk agents, Customer service representatives, Hospitality management students
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Hotel Booking Requests
02. Understanding Customer Needs and Preferences
03. Booking Systems and Technology
04. Handling Special Requests and Modifications
05. Best Practices for Customer Service in Hospitality
