Welcome to the “Hotel Hospitality: Front Office” video course intended to provide action steps based on the responsibilities of front desk staff. This course, comprising four video lessons, focuses on the front desk duties of handling luggage, booking requests, allocating rooms, and it ends with best practice do’s and don’ts. Viewers of this course will be well-equipped to provide excellent service as front desk staff, and they will positively contribute to the guest experience.
Overview
COURSE DIFFICULTY
COURSE DURATION
23m
Skills Learned
After completing this online training course, students will be able to:
Understand the Role of the Front Office in Hotel Operations
Implement Effective Customer Service Techniques
Manage Check-In and Check-Out Processes Efficiently
Utilize Hotel Management Software for Daily Operations
Address Guest Complaints and Feedback Professionally
Hotel Front Office Staff, Aspiring Hotel Managers, Customer Service Representatives, Hospitality Students
Basic Understanding of Hospitality Industry
01. Introduction to Hotel Front Office Operations
02. Customer Service Excellence in Hospitality
03. Front Office Procedures and Protocols
04. Technology in Hotel Management
05. Handling Guest Relations and Feedback
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Role of the Front Office in Hotel Operations
Implement Effective Customer Service Techniques
Manage Check-In and Check-Out Processes Efficiently
Utilize Hotel Management Software for Daily Operations
Address Guest Complaints and Feedback Professionally
WHO SHOULD ATTEND
Hotel Front Office Staff, Aspiring Hotel Managers, Customer Service Representatives, Hospitality Students
PREREQUISITES
Basic Understanding of Hospitality Industry
COURSE OUTLINE
01. Introduction to Hotel Front Office Operations
02. Customer Service Excellence in Hospitality
03. Front Office Procedures and Protocols
04. Technology in Hotel Management
05. Handling Guest Relations and Feedback
