Welcome to the “Front Office Do’s and Don’ts” video lesson meant to provide action steps on how to perform exceptionally in the front office. This lesson is the fourth of four in the “Hotel Hospitality: Front Office” series, which focuses on the front desk duties of handling luggage, booking requests, allocating rooms, and it ends with best practice do’s and don’ts. This lesson describes nine actions that a front office employee should partake in and five actions that they should not. The lesson explains how each “do” action positively impacts the guest and provides alternatives to each “don’t” action.
Overview
COURSE DIFFICULTY
COURSE DURATION
5m
Skills Learned
After completing this online training course, students will be able to:
Identify Key Front Office Operations and Their Importance
Recognize Common Mistakes in Hotel Hospitality
Implement Best Practices for Guest Interaction
Enhance Customer Satisfaction Through Effective Communication
Understand the Role of Technology in Front Office Management
Hotel Front Office Staff, Hospitality Management Students, Customer Service Representatives, Aspiring Hotel Managers
None
01. Introduction to Hotel Front Office Operations
02. Best Practices for Guest Interactions
03. Common Do's and Don'ts in Hospitality
04. The Role of Technology in Front Office Management
05. Strategies for Handling Difficult Situations
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Key Front Office Operations and Their Importance
Recognize Common Mistakes in Hotel Hospitality
Implement Best Practices for Guest Interaction
Enhance Customer Satisfaction Through Effective Communication
Understand the Role of Technology in Front Office Management
WHO SHOULD ATTEND
Hotel Front Office Staff, Hospitality Management Students, Customer Service Representatives, Aspiring Hotel Managers
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Hotel Front Office Operations
02. Best Practices for Guest Interactions
03. Common Do's and Don'ts in Hospitality
04. The Role of Technology in Front Office Management
05. Strategies for Handling Difficult Situations
