Welcome to the “Handling Guest Luggage” video lesson intended to describe how to handle guest luggage appropriately when working at the bell desk of the front office. This lesson is the first of four in the “Hotel Hospitality: Front Office” series, which focuses on the front desk duties of handling luggage, booking requests, allocating rooms, and it ends with best practice do’s and don’ts. In this lesson, the learner is provided with step-by-step actions to take to immediately start a guest’s experience with stellar customer service. This lesson has an in-depth focus on the proper handling of guest luggage.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Proper Luggage Handling
Demonstrate Safe Lifting Techniques for Guest Luggage
Identify Best Practices for Guest Interaction During Luggage Handling
Implement Efficient Luggage Storage Solutions
Hotel Staff, Front Desk Personnel, Bellhops, Customer Service Representatives, Hospitality Management Students
None
01. Introduction to Hotel Hospitality
02. Luggage Handling Techniques
03. Guest Interaction Skills
04. Safety and Compliance in Luggage Handling
05. Efficient Luggage Storage and Retrieval
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Proper Luggage Handling
Demonstrate Safe Lifting Techniques for Guest Luggage
Identify Best Practices for Guest Interaction During Luggage Handling
Implement Efficient Luggage Storage Solutions
WHO SHOULD ATTEND
Hotel Staff, Front Desk Personnel, Bellhops, Customer Service Representatives, Hospitality Management Students
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Hotel Hospitality
02. Luggage Handling Techniques
03. Guest Interaction Skills
04. Safety and Compliance in Luggage Handling
05. Efficient Luggage Storage and Retrieval
