Welcome to the “Housekeeping: ‘Do Not Disturb’ Rooms” video lesson intended to describe the process for handling rooms that are marked as “Do Not Disturb.” This lesson is the fourth of 15 in the “Housekeeping: Room Attendant” video course, which is meant to help you perform your duties effectively as you service rooms at your workplace. Because you must enter and dust every room at least once a day, it’s critical that you keep track of the statuses of all guest rooms. From this lesson, you’ll learn how to address “Do Not Disturb” rooms so they don’t get forgotten about or ignored entirely.
Overview
COURSE DIFFICULTY
COURSE DURATION
4m
Skills Learned
After completing this online training course, students will be able to:
Understand the importance of respecting guest privacy
Implement effective communication strategies for "Do Not Disturb" situations
Identify cleaning protocols for rooms marked as "Do Not Disturb"
Enhance guest satisfaction through appropriate housekeeping practices
Recognize safety and security measures related to guest privacy
Housekeeping staff, Hotel management, Hospitality students, Facilities management professionals
None
01. Introduction to Housekeeping Protocols
02. Understanding Guest Privacy and Rights
03. Communication Techniques with Guests
04. Cleaning Procedures for "Do Not Disturb" Rooms
05. Safety and Security Considerations in Housekeeping
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the importance of respecting guest privacy
Implement effective communication strategies for "Do Not Disturb" situations
Identify cleaning protocols for rooms marked as "Do Not Disturb"
Enhance guest satisfaction through appropriate housekeeping practices
Recognize safety and security measures related to guest privacy
WHO SHOULD ATTEND
Housekeeping staff, Hotel management, Hospitality students, Facilities management professionals
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Housekeeping Protocols
02. Understanding Guest Privacy and Rights
03. Communication Techniques with Guests
04. Cleaning Procedures for "Do Not Disturb" Rooms
05. Safety and Security Considerations in Housekeeping
