Welcome to the How To series, which provides quick and easy tips on how to handle a variety of common work situations. This video lesson, How to Appreciate Complaints, helps viewers gain a new perspective when it comes to customer complaints. Ultimately, learners will understand that complaining customers do their research for them, help limit the damage, show loyalty, and provide an opportunity to shine. As frustrating as they can be, there actually are some positive aspects to customer complaints!
Overview
COURSE DIFFICULTY
COURSE DURATION
3m
Skills Learned
After completing this online training course, students will be able to:
Recognize the Value of Customer Feedback
Develop Effective Strategies for Handling Complaints
Foster a Positive Relationship with Customers
Implement Solutions Based on Customer Insights
Enhance Overall Customer Satisfaction
Customer Service Representatives, Managers, Team Leaders, Quality Assurance Personnel
None
01. Understanding the Importance of Complaints
02. Techniques for Active Listening
03. Strategies for Responding to Complaints
04. Creating a Customer-Centric Approach
05. Measuring the Impact of Complaint Management
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Recognize the Value of Customer Feedback
Develop Effective Strategies for Handling Complaints
Foster a Positive Relationship with Customers
Implement Solutions Based on Customer Insights
Enhance Overall Customer Satisfaction
WHO SHOULD ATTEND
Customer Service Representatives, Managers, Team Leaders, Quality Assurance Personnel
PREREQUISITES
None
COURSE OUTLINE
01. Understanding the Importance of Complaints
02. Techniques for Active Listening
03. Strategies for Responding to Complaints
04. Creating a Customer-Centric Approach
05. Measuring the Impact of Complaint Management
