Welcome to the “The Problem, the Solution, and the Tortoise” lesson, the first of 12 in the Expert Insights: I Respectfully Disagree with Justin Jones-Fosu course, which gives viewers the tools to approach day-to-day disagreements with comfort and civility. This lesson serves as an introduction to the course and dives into discussing two foundational principles for respectful disagreement, which will set you up for success as you journey through this course—the Heart, Head, Hand model and the Tortoise Principle.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify the key elements of respectful disagreement
Apply techniques for effective communication in conflict situations
Develop strategies for fostering a collaborative environment
Recognize the importance of empathy in discussions
Implement solutions that respect diverse perspectives
Team Leaders, Managers, Conflict Resolution Specialists, Human Resource Professionals, Communication Coaches
None
01. Understanding Disagreement and Its Impact
02. Techniques for Respectful Communication
03. Strategies for Conflict Resolution
04. The Role of Empathy in Discussions
05. Implementing Collaborative Solutions
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the key elements of respectful disagreement
Apply techniques for effective communication in conflict situations
Develop strategies for fostering a collaborative environment
Recognize the importance of empathy in discussions
Implement solutions that respect diverse perspectives
WHO SHOULD ATTEND
Team Leaders, Managers, Conflict Resolution Specialists, Human Resource Professionals, Communication Coaches
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Disagreement and Its Impact
02. Techniques for Respectful Communication
03. Strategies for Conflict Resolution
04. The Role of Empathy in Discussions
05. Implementing Collaborative Solutions
