Welcome to “Internal Crisis Communication,” a video lesson meant to describe how to inform internal employees about a crisis. This lesson covers the importance of creating a culture of transparency for an organization to ensure everyone, especially frontline employees, feels comfortable coming forward about any issues they encounter. Then, when a crisis does occur, leaders must also respond appropriately, promptly, and consistently. This will not only allay employee fears but also keep everyone on the same page. From this lesson, viewers will learn how to prepare for and respond effectively during a crisis situation.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Develop Effective Internal Communication Strategies
Identify Key Stakeholders During a Crisis
Implement Best Practices for Crisis Messaging
Assess the Impact of Communication on Employee Morale
Create a Crisis Communication Plan for Internal Stakeholders
Communication Professionals, Human Resource Managers, Team Leaders, Public Relations Specialists, Organizational Development Practitioners
None
01. Introduction to Internal Crisis Communication
02. Understanding the Role of Communication in Crisis Management
03. Techniques for Effective Messaging During a Crisis
04. Engaging Stakeholders and Employees
05. Evaluating Crisis Communication Effectiveness
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Develop Effective Internal Communication Strategies
Identify Key Stakeholders During a Crisis
Implement Best Practices for Crisis Messaging
Assess the Impact of Communication on Employee Morale
Create a Crisis Communication Plan for Internal Stakeholders
WHO SHOULD ATTEND
Communication Professionals, Human Resource Managers, Team Leaders, Public Relations Specialists, Organizational Development Practitioners
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Internal Crisis Communication
02. Understanding the Role of Communication in Crisis Management
03. Techniques for Effective Messaging During a Crisis
04. Engaging Stakeholders and Employees
05. Evaluating Crisis Communication Effectiveness
