Welcome to the Keeping Your Cool with Angry People video lesson intended to help learners understand common root causes of anger at work and recognize how to effectively respond when someone is angry to defuse the situation. While anger is a normal emotion, it can be a problem at work when it recurs or becomes out of control. In rare cases, it can even escalate to workplace violence. Fortunately, after watching this video, viewers should feel equipped to handle an angry coworker, as well as know when to report them to HR instead of engaging further.
Overview
COURSE DIFFICULTY
COURSE DURATION
8m
Skills Learned
After completing this online training course, students will be able to:
Identify Common Root Causes of Anger at Work
Recognize Effective Responses to Angry Individuals
Implement Strategies to Defuse Tense Situations
Understand When to Report Anger to HR
Promote a Positive Work Environment Despite Challenges
Managers, Team Leaders, HR Professionals, Customer Service Representatives, Employees in High-Stress Environments
None
01. Understanding Anger as a Normal Emotion
02. Strategies for Responding to Anger
03. Techniques for Defusing Tense Situations
04. Knowing When to Escalate to HR
05. Creating a Supportive Workplace Culture
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Common Root Causes of Anger at Work
Recognize Effective Responses to Angry Individuals
Implement Strategies to Defuse Tense Situations
Understand When to Report Anger to HR
Promote a Positive Work Environment Despite Challenges
WHO SHOULD ATTEND
Managers, Team Leaders, HR Professionals, Customer Service Representatives, Employees in High-Stress Environments
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Anger as a Normal Emotion
02. Strategies for Responding to Anger
03. Techniques for Defusing Tense Situations
04. Knowing When to Escalate to HR
05. Creating a Supportive Workplace Culture
