Welcome to the “Learn the Ropes of Customer Service” video lesson, which paints a high-level picture of what excellent customer service looks like. In this one-off lesson, learners will review the foundations of exceptional customer service, from the role of internal customers to the importance of offering an above-and-beyond customer experience. Viewers will also become familiar with specific actions and behaviors they can employ to delight their customers and keep them coming back—again and again.
Overview
COURSE DIFFICULTY
COURSE DURATION
9m
Skills Learned
After completing this online training course, students will be able to:
Identify the Foundations of Exceptional Customer Service
Understand the Role of Internal Customers
Implement Actions to Delight Customers
Recognize the Importance of Above-and-Beyond Experiences
Foster Customer Loyalty Through Positive Engagement
Customer service representatives, Sales professionals, Frontline staff, Team leaders, Managers
None
01. Introduction to Customer Service Principles
02. Understanding Customer Needs and Expectations
03. Strategies for Delivering Exceptional Service
04. Building Relationships with Customers
05. Techniques for Handling Difficult Situations
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Foundations of Exceptional Customer Service
Understand the Role of Internal Customers
Implement Actions to Delight Customers
Recognize the Importance of Above-and-Beyond Experiences
Foster Customer Loyalty Through Positive Engagement
WHO SHOULD ATTEND
Customer service representatives, Sales professionals, Frontline staff, Team leaders, Managers
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Service Principles
02. Understanding Customer Needs and Expectations
03. Strategies for Delivering Exceptional Service
04. Building Relationships with Customers
05. Techniques for Handling Difficult Situations
