This 20-minute interactive course provides managers with insights and practical steps on how to handle difficult employees and disruptive behaviors. Realistic examples of different types of behaviors and situations, along with challenge questions and interactions, strengthen engagement and boost learning.
Overview
COURSE DIFFICULTY
Skills Learned
After completing this online training course, students will be able to:
Identify and address problem behaviors
Conduct professional, constructive conversations with employees
Work with an employee on an action plan
Administer fair and consistent discipline
01. Managing Difficult Employees
- How to identify and address problem behaviors
- How to conduct professional, constructive conversations with employees
- The importance of documentation and following policies and procedures
- Working with the employee on an action plan
- Administering fair and consistent discipline
- Minimizing the risk of complaints of discrimination, retaliation and/or wrongful termination
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify and address problem behaviors
Conduct professional, constructive conversations with employees
Work with an employee on an action plan
Administer fair and consistent discipline
COURSE OUTLINE
01. Managing Difficult Employees
- How to identify and address problem behaviors
- How to conduct professional, constructive conversations with employees
- The importance of documentation and following policies and procedures
- Working with the employee on an action plan
- Administering fair and consistent discipline
- Minimizing the risk of complaints of discrimination, retaliation and/or wrongful termination
