Welcome to the “Phone Etiquette” video course intended to help you be effective and professional when you’re on the phone at work. This course, comprising four video lessons, will cover essential rules for phone etiquette, tips for excellent customer service, taking and leaving effective messages, and defusing techniques for handling angry customer calls. After completing this course, learners will have a strong foundation for understanding how to use phones productively, and increased skills in communication and phone etiquette at work.
Overview
COURSE DIFFICULTY
COURSE DURATION
26m
Skills Learned
After completing this online training course, students will be able to:
Identify Essential Rules for Phone Etiquette
Apply Tips for Excellent Customer Service
Take and Leave Effective Messages
Use Techniques for Defusing Angry Customer Calls
Communicate Professionally on the Phone
Customer Service Representatives, Office Administrators, Sales Professionals, Team Leaders
None
01. Introduction to Phone Etiquette
02. Techniques for Excellent Customer Service
03. Effective Messaging Skills
04. Handling Difficult Customer Interactions
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Essential Rules for Phone Etiquette
Apply Tips for Excellent Customer Service
Take and Leave Effective Messages
Use Techniques for Defusing Angry Customer Calls
Communicate Professionally on the Phone
WHO SHOULD ATTEND
Customer Service Representatives, Office Administrators, Sales Professionals, Team Leaders
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Phone Etiquette
02. Techniques for Excellent Customer Service
03. Effective Messaging Skills
04. Handling Difficult Customer Interactions
