Welcome to the “10 Tips for Super Customer Service” video lesson where you will learn 10 tips on delivering superb customer service, from preparation before a call to how to conclude a call. This lesson is the second of four in the “Phone Etiquette” series, which covers essential rules for phone etiquette, how to expertly take and leave messages, and detailed steps on how to defuse angry customers. From this lesson, you’ll learn how to provide great customer service while communicating on the phone.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify Key Techniques for Effective Phone Communication
Demonstrate How to Handle Difficult Customer Interactions
Apply Best Practices for Concluding Customer Calls
Recognize the Importance of Preparation Before a Call
Implement Strategies for Delivering Exceptional Customer Service
Customer Service Representatives, Call Center Agents, Sales Professionals, Team Leaders, Managers
None
01. Introduction to Phone Etiquette
02. Key Tips for Super Customer Service
03. Techniques for Taking and Leaving Messages
04. Strategies for Defusing Angry Customers
05. Best Practices for Call Conclusion
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Key Techniques for Effective Phone Communication
Demonstrate How to Handle Difficult Customer Interactions
Apply Best Practices for Concluding Customer Calls
Recognize the Importance of Preparation Before a Call
Implement Strategies for Delivering Exceptional Customer Service
WHO SHOULD ATTEND
Customer Service Representatives, Call Center Agents, Sales Professionals, Team Leaders, Managers
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Phone Etiquette
02. Key Tips for Super Customer Service
03. Techniques for Taking and Leaving Messages
04. Strategies for Defusing Angry Customers
05. Best Practices for Call Conclusion
