Welcome to the 8 Essential Rules for Phone Etiquette video lesson, which will teach you the indispensable rules of being professional and polite on the phone. This lesson is the first of four in the Phone Etiquette series, which covers best practices during customer service calls, a deep dive into taking and leaving messages, and detailed steps on how to defuse angry customers. This lesson will highlight how to communicate effectively, the best way to transfer callers, how to skillfully take and leave messages, and what not to do during conference calls.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify the Indispensable Rules of Phone Etiquette
Communicate Effectively During Customer Service Calls
Skillfully Take and Leave Messages
Transfer Callers Professionally
Handle Conference Calls Appropriately
Customer Service Representatives, Administrative Assistants, Sales Professionals, Team Leaders, Anyone Engaging in Phone Communication
None
01. Introduction to Phone Etiquette
02. Best Practices During Customer Service Calls
03. Techniques for Taking and Leaving Messages
04. Strategies for Defusing Angry Customers
05. Conference Call Etiquette
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Indispensable Rules of Phone Etiquette
Communicate Effectively During Customer Service Calls
Skillfully Take and Leave Messages
Transfer Callers Professionally
Handle Conference Calls Appropriately
WHO SHOULD ATTEND
Customer Service Representatives, Administrative Assistants, Sales Professionals, Team Leaders, Anyone Engaging in Phone Communication
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Phone Etiquette
02. Best Practices During Customer Service Calls
03. Techniques for Taking and Leaving Messages
04. Strategies for Defusing Angry Customers
05. Conference Call Etiquette
