Welcome to the “Take and Leave Messages Like a Pro” video lesson, which will cover in detail how to expertly take and leave messages at work. This lesson is the third of four in the “Phone Etiquette” series, which covers essential rules for phone etiquette, best practices during customer service calls, and detailed steps on how to defuse angry customers. In this lesson, you will learn what to know before taking a call, how to guide a caller toward an actionable message, and how to leave concise and effective messages that will warrant a response.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Identify the key elements of effective phone messages
Guide callers to provide actionable information
Leave concise and professional messages that encourage responses
Understand best practices for phone etiquette in a professional setting
Handle challenging calls with confidence and clarity
Customer Service Representatives, Administrative Professionals, Team Leaders, Sales Personnel
None
01. Introduction to Phone Etiquette
02. Techniques for Taking Messages
03. Strategies for Leaving Effective Messages
04. Handling Difficult Conversations
05. Review and Best Practices
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the key elements of effective phone messages
Guide callers to provide actionable information
Leave concise and professional messages that encourage responses
Understand best practices for phone etiquette in a professional setting
Handle challenging calls with confidence and clarity
WHO SHOULD ATTEND
Customer Service Representatives, Administrative Professionals, Team Leaders, Sales Personnel
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Phone Etiquette
02. Techniques for Taking Messages
03. Strategies for Leaving Effective Messages
04. Handling Difficult Conversations
05. Review and Best Practices
