Welcome to the “Productively Resolving Conflict” video lesson meant to encourage learners to change their attitude regarding conflict. This video lesson is the first of seven in the “Conflict Resolution” video course, which helps learners productively navigate and resolve conflict situations. In this lesson, viewers will learn the definitions of conflict and consider the idea that some conflicts are easier to deal with than others. Ultimately, learners should come to realize that conflict isn’t always bad—in fact, it can be positive if resolved productively. This content is also translated in Spanish.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Define the concept of conflict and its various forms
Recognize the positive aspects of conflict resolution
Apply strategies to navigate and resolve conflicts effectively
Assess different conflict situations and determine appropriate responses
Understand the importance of maintaining a constructive attitude towards conflict
Managers, Team Leaders, Human Resources Professionals, Employees in Conflict-Prone Environments
None
01. Understanding the Nature of Conflict
02. The Positive Side of Conflict
03. Strategies for Effective Conflict Resolution
04. Assessing Conflict Situations
05. Maintaining a Productive Attitude towards Conflict
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Define the concept of conflict and its various forms
Recognize the positive aspects of conflict resolution
Apply strategies to navigate and resolve conflicts effectively
Assess different conflict situations and determine appropriate responses
Understand the importance of maintaining a constructive attitude towards conflict
WHO SHOULD ATTEND
Managers, Team Leaders, Human Resources Professionals, Employees in Conflict-Prone Environments
PREREQUISITES
None
COURSE OUTLINE
01. Understanding the Nature of Conflict
02. The Positive Side of Conflict
03. Strategies for Effective Conflict Resolution
04. Assessing Conflict Situations
05. Maintaining a Productive Attitude towards Conflict
