Welcome to the lesson “Handling Resistance—Objections vs. Concerns” in the course “Expert Insights: Professional Selling with Jim Cathcart,” which gives impactful advice on how to approach concerns from a customer so that the seller can make sure that they’re providing the best service possible. This lesson is the twenty-sixth of 30 lessons in the “Professional Selling with Jim Cathcart” Expert Insights course intended to help anyone become more successful at selling by teaching how to build and maintain trust with customers. After watching, learners will know common customer concern and general ways to overcome them, as well as useful tips for delivering responses.
Overview
COURSE DIFFICULTY
COURSE DURATION
23m
Skills Learned
After completing this online training course, students will be able to:
Differentiate Between Objections and Concerns
Employ Techniques to Address Customer Resistance
Enhance Persuasion Skills in Sales Conversations
Build Stronger Relationships with Clients
Increase Sales Effectiveness Through Active Listening
Sales Professionals, Business Development Representatives, Account Managers, Customer Service Representatives
None
01. Understanding Objections and Concerns
02. Strategies for Handling Resistance
03. Role-Playing Scenarios for Practice
04. Techniques for Effective Communication
05. Building Rapport and Trust with Clients
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Differentiate Between Objections and Concerns
Employ Techniques to Address Customer Resistance
Enhance Persuasion Skills in Sales Conversations
Build Stronger Relationships with Clients
Increase Sales Effectiveness Through Active Listening
WHO SHOULD ATTEND
Sales Professionals, Business Development Representatives, Account Managers, Customer Service Representatives
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Objections and Concerns
02. Strategies for Handling Resistance
03. Role-Playing Scenarios for Practice
04. Techniques for Effective Communication
05. Building Rapport and Trust with Clients
