Welcome to the lesson “Have a Questioning Plan” in the course “Expert Insights: Professional Selling with Jim Cathcart,” which explains why asking questions and having a listening mindset improves your interactions with your customers. This lesson is the twenty-third of 30 lessons in the “Professional Selling with Jim Cathcart” Expert Insights course intended to help anyone become more successful at selling by teaching how to build and maintain trust with customers. After watching, learners will understand why they need to lead with questions and a desire to learn from their customers rather than the goal to sell.
Overview
COURSE DIFFICULTY
COURSE DURATION
11m
Skills Learned
After completing this online training course, students will be able to:
Develop Effective Questioning Techniques
Enhance Communication Skills in Sales Conversations
Identify Customer Needs Through Strategic Inquiry
Build Rapport and Trust with Clients
Sales Professionals, Business Development Executives, Account Managers, Marketing Teams, Customer Service Representatives
None
01. Introduction to Professional Selling
02. The Importance of Questioning in Sales
03. Types of Questions and Their Uses
04. Techniques for Effective Questioning
05. Practicing Questioning Strategies in Role-plays
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Develop Effective Questioning Techniques
Enhance Communication Skills in Sales Conversations
Identify Customer Needs Through Strategic Inquiry
Build Rapport and Trust with Clients
WHO SHOULD ATTEND
Sales Professionals, Business Development Executives, Account Managers, Marketing Teams, Customer Service Representatives
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Professional Selling
02. The Importance of Questioning in Sales
03. Types of Questions and Their Uses
04. Techniques for Effective Questioning
05. Practicing Questioning Strategies in Role-plays
