Welcome to the lesson “Listening Effectively” in the course “Expert Insights: Professional Selling with Jim Cathcart,” which covers an extremely important aspect of selling: how to listen. This lesson is the twenty-second of 30 lessons in the “Professional Selling with Jim Cathcart” Expert Insights course intended to help anyone become more successful at selling by teaching how to build and maintain trust with customers. After watching, viewers can improve the way they’re framing the cost of what they’re selling to a customer.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Demonstrate Active Listening Techniques
Identify Customer Needs Through Effective Communication
Build Rapport and Trust with Clients
Address Customer Concerns with Empathy
Enhance Overall Sales Effectiveness Through Listening Skills
Sales Professionals, Account Managers, Business Development Representatives, Customer Service Representatives
None
01. Introduction to Effective Listening
02. Techniques for Active Listening
03. Understanding Customer Needs
04. Building Rapport and Trust
05. Overcoming Objections Through Listening
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Demonstrate Active Listening Techniques
Identify Customer Needs Through Effective Communication
Build Rapport and Trust with Clients
Address Customer Concerns with Empathy
Enhance Overall Sales Effectiveness Through Listening Skills
WHO SHOULD ATTEND
Sales Professionals, Account Managers, Business Development Representatives, Customer Service Representatives
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Effective Listening
02. Techniques for Active Listening
03. Understanding Customer Needs
04. Building Rapport and Trust
05. Overcoming Objections Through Listening
