Welcome to the lesson “Service and Assuring Satisfaction” in the course “Expert Insights: Professional Selling with Jim Cathcart,” which addresses buyers’ remorse and how to “up-serve” customers. This lesson is the twenty-fifth of 30 lessons in the “Professional Selling with Jim Cathcart” Expert Insights course intended to help anyone become more successful at selling by teaching how to build and maintain trust with customers. After watching, learners will have ways to make sure their customers are happy with their purchase.
Overview
COURSE DIFFICULTY
COURSE DURATION
13m
Skills Learned
After completing this online training course, students will be able to:
Understand the principles of professional selling
Develop effective communication skills to enhance customer interactions
Implement strategies for ensuring customer satisfaction
Identify techniques for handling objections and closing sales
Build long-term relationships with clients
Sales Professionals, Customer Service Representatives, Business Development Managers, Account Executives
None
01. Introduction to Professional Selling
02. Understanding Customer Needs
03. Communication Techniques in Sales
04. Strategies for Customer Satisfaction
05. Closing Techniques and Relationship Building
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the principles of professional selling
Develop effective communication skills to enhance customer interactions
Implement strategies for ensuring customer satisfaction
Identify techniques for handling objections and closing sales
Build long-term relationships with clients
WHO SHOULD ATTEND
Sales Professionals, Customer Service Representatives, Business Development Managers, Account Executives
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Professional Selling
02. Understanding Customer Needs
03. Communication Techniques in Sales
04. Strategies for Customer Satisfaction
05. Closing Techniques and Relationship Building
