Welcome to Prospecting by Phone: Great Incoming Greetings, the third of nine video lessons in the Selling at a Distance sub-series, Prospecting by Phone. Some people think that cold calling can be intimidating, exhausting, or out of date. In this series, you will learn different strategic guidelines and tips for becoming effective at prospecting by phone. The primary goal of prospecting is to get someone to call you back. This video lesson provides what you need to say in your incoming greeting to reach that goal.
Overview
COURSE DIFFICULTY
COURSE DURATION
4m
Skills Learned
After completing this online training course, students will be able to:
Craft Engaging Incoming Greetings
Establish Rapport with Callers
Identify Key Elements of a Successful Greeting
Enhance Customer Engagement from the First Impression
Utilize Effective Communication Techniques
Sales Professionals, Telemarketers, Customer Service Representatives, Business Development Managers
Completion of Prospecting by Phone (Part 2 of 9): Effective Voicemails
01. Importance of First Impressions
02. Elements of an Effective Greeting
03. Techniques for Building Rapport
04. Strategies for Engaging Callers
05. Common Mistakes to Avoid in Greetings
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Craft Engaging Incoming Greetings
Establish Rapport with Callers
Identify Key Elements of a Successful Greeting
Enhance Customer Engagement from the First Impression
Utilize Effective Communication Techniques
WHO SHOULD ATTEND
Sales Professionals, Telemarketers, Customer Service Representatives, Business Development Managers
PREREQUISITES
Completion of Prospecting by Phone (Part 2 of 9): Effective Voicemails
COURSE OUTLINE
01. Importance of First Impressions
02. Elements of an Effective Greeting
03. Techniques for Building Rapport
04. Strategies for Engaging Callers
05. Common Mistakes to Avoid in Greetings
