Welcome to the “Conflict Resolution” video lesson meant to help learners manage conflict productively. This video lesson is part of the “Respect at Work” series, which guides employees to cultivate a respectful and inviting workplace. Throughout this lesson, viewers will learn the various conflict management styles and when to use them. Learners will also become familiar with a conflict resolution process, along with some helpful conflict management tips.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify Various Conflict Management Styles
Apply the Conflict Resolution Process Effectively
Utilize Helpful Conflict Management Tips
Employees, Managers, Team Leaders, Human Resources Professionals
None
01. Introduction to Conflict Resolution
02. Understanding Conflict Management Styles
03. Steps in the Conflict Resolution Process
04. Tips for Effective Conflict Management
05. Creating a Respectful Workplace
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Various Conflict Management Styles
Apply the Conflict Resolution Process Effectively
Utilize Helpful Conflict Management Tips
WHO SHOULD ATTEND
Employees, Managers, Team Leaders, Human Resources Professionals
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Conflict Resolution
02. Understanding Conflict Management Styles
03. Steps in the Conflict Resolution Process
04. Tips for Effective Conflict Management
05. Creating a Respectful Workplace
