Welcome to the “Handling Anger from Your Employees” video lesson intended to help managers and supervisors effectively resolve situations with angry employees. This lesson gives information on the employer’s rights for terminating an employee who is engaging in hateful or abusive conduct. Then, it goes into how to resolve situations with team members whose anger isn’t as offensive. After viewing, managers should feel more equipped to professionally resolve tricky situations with frustrated and agitated coworkers.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify Strategies to De-escalate Anger in the Workplace
Understand Employer Rights Regarding Employee Conduct
Apply Techniques for Resolving Conflicts with Frustrated Employees
Enhance Communication Skills to Address Emotional Situations
Managers, Supervisors, Team Leaders
None
01. Introduction to Workplace Anger
02. Understanding Employee Rights and Employer Responsibilities
03. Techniques for De-escalating Angry Situations
04. Effective Communication Strategies
05. Resolution Techniques for Team Conflicts
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Strategies to De-escalate Anger in the Workplace
Understand Employer Rights Regarding Employee Conduct
Apply Techniques for Resolving Conflicts with Frustrated Employees
Enhance Communication Skills to Address Emotional Situations
WHO SHOULD ATTEND
Managers, Supervisors, Team Leaders
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Workplace Anger
02. Understanding Employee Rights and Employer Responsibilities
03. Techniques for De-escalating Angry Situations
04. Effective Communication Strategies
05. Resolution Techniques for Team Conflicts
