Welcome to the Retail Toolkit: 5 Types of Customers video lesson intended to provide retail workers general guidelines on how to identify and approach five types of retail customers. This lesson is part of the “Retail Toolkit,” which instructs managers and employees on some basics of working in retail. In this lesson, viewers will learn tips about the importance of each customer type, which includes the loyal, impulse, discount, need-based, and wandering customers. Both managers and employees can benefit from the tips in this lesson.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Identify the Five Types of Customers
Tailor Sales Strategies to Different Customer Profiles
Enhance Customer Engagement Techniques
Improve Overall Customer Satisfaction
Retail Managers, Sales Associates, Customer Service Representatives, Marketing Professionals
None
01. Introduction to Customer Types
02. Strategies for Engaging Different Customer Types
03. Case Studies and Real-World Applications
04. Best Practices for Customer Interaction
05. Measuring Customer Satisfaction and Feedback
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Five Types of Customers
Tailor Sales Strategies to Different Customer Profiles
Enhance Customer Engagement Techniques
Improve Overall Customer Satisfaction
WHO SHOULD ATTEND
Retail Managers, Sales Associates, Customer Service Representatives, Marketing Professionals
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Types
02. Strategies for Engaging Different Customer Types
03. Case Studies and Real-World Applications
04. Best Practices for Customer Interaction
05. Measuring Customer Satisfaction and Feedback
