Welcome to the Retail Toolkit: Elevate Your Customer Service video lesson intended to educate workers on ways to improve their customer service in a retail environment. This lesson is part of the “Retail Toolkit,” which instructs managers and employees on some basics of working in retail. In this lesson, viewers will learn seven tips on how to improve their customer service skills, including guidance on how to accept negative feedback and anticipating customer needs. Both managers and employees will take away valuable and practical tips that they can start doing at work today.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Enhance Customer Satisfaction Through Effective Communication
Implement Strategies for Handling Difficult Customers
Develop Techniques for Building Customer Loyalty
Utilize Tools for Evaluating Customer Service Performance
Retail Managers, Customer Service Representatives, Sales Associates, Business Owners
None
01. Understanding Customer Service Fundamentals
02. Effective Communication Skills
03. Handling Customer Complaints and Feedback
04. Building Long-Term Customer Relationships
05. Measuring and Improving Service Quality
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Enhance Customer Satisfaction Through Effective Communication
Implement Strategies for Handling Difficult Customers
Develop Techniques for Building Customer Loyalty
Utilize Tools for Evaluating Customer Service Performance
WHO SHOULD ATTEND
Retail Managers, Customer Service Representatives, Sales Associates, Business Owners
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Customer Service Fundamentals
02. Effective Communication Skills
03. Handling Customer Complaints and Feedback
04. Building Long-Term Customer Relationships
05. Measuring and Improving Service Quality
