Welcome to the Retail Toolkit: Time-Tested Upsell Techniques video lesson designed to educate learners on ways to make their upselling more successful. This lesson is part of the “Retail Toolkit,” which instructs managers and employees on some basics of working in retail. In this lesson, viewers will learn what upselling is and techniques that make these efforts more successful. This lesson is intended for retail employees whose roles involve helping customers and boosting sales.
Overview
COURSE DIFFICULTY
COURSE DURATION
6m
Skills Learned
After completing this online training course, students will be able to:
Identify Effective Upselling Techniques
Recognize Customer Needs and Preferences
Develop Tailored Sales Strategies
Measure the Impact of Upselling on Sales Performance
Enhance Customer Satisfaction Through Personalized Recommendations
Retail Sales Associates, Sales Managers, Customer Service Representatives, Business Development Professionals
None
01. Introduction to Upselling
02. Understanding Customer Behavior
03. Techniques for Effective Upselling
04. Measuring Upselling Success
05. Best Practices for Implementing Upsell Strategies
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Effective Upselling Techniques
Recognize Customer Needs and Preferences
Develop Tailored Sales Strategies
Measure the Impact of Upselling on Sales Performance
Enhance Customer Satisfaction Through Personalized Recommendations
WHO SHOULD ATTEND
Retail Sales Associates, Sales Managers, Customer Service Representatives, Business Development Professionals
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Upselling
02. Understanding Customer Behavior
03. Techniques for Effective Upselling
04. Measuring Upselling Success
05. Best Practices for Implementing Upsell Strategies
