Welcome to the “Sales Follow-Up” video lesson intended to highlight the importance of following up after the sale. This video lesson is the third of six in the “Closing Sales with Confidence” course, which instructs learners on how to effectively close sales. Throughout this video lesson, learners will become familiar with the five elements of a successful follow-up plan: show appreciation, deliver as promised, continue to add value, get feedback, and make customers into fans.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Develop Effective Follow-Up Strategies
Utilize CRM Tools for Tracking Follow-Ups
Enhance Communication Skills for Client Engagement
Identify Key Opportunities for Upselling and Cross-Selling
Measure the Success of Follow-Up Efforts
Sales Professionals, Account Managers, Business Development Representatives, Customer Success Managers
Basic Understanding of Sales Processes, Familiarity with CRM Software
01. Importance of Sales Follow-Up
02. Techniques for Effective Communication
03. Tools and Technologies for Follow-Up
04. Strategies for Personalizing Follow-Up Messages
05. Analyzing Follow-Up Outcomes
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Develop Effective Follow-Up Strategies
Utilize CRM Tools for Tracking Follow-Ups
Enhance Communication Skills for Client Engagement
Identify Key Opportunities for Upselling and Cross-Selling
Measure the Success of Follow-Up Efforts
WHO SHOULD ATTEND
Sales Professionals, Account Managers, Business Development Representatives, Customer Success Managers
PREREQUISITES
Basic Understanding of Sales Processes, Familiarity with CRM Software
COURSE OUTLINE
01. Importance of Sales Follow-Up
02. Techniques for Effective Communication
03. Tools and Technologies for Follow-Up
04. Strategies for Personalizing Follow-Up Messages
05. Analyzing Follow-Up Outcomes
