Welcome to the “Sales Toolkit: Addressing Objections” video lesson intended to help learners take the word “no” and turn it into an enthusiastic “yes.” This video lesson is part of the “Sales Toolkit,” which provides tools for successfully navigating the sales process. In this lesson, viewers will review the steps for moving past objections and learn some useful tips for doing so with finesse.
Overview
COURSE DIFFICULTY
COURSE DURATION
8m
Skills Learned
After completing this online training course, students will be able to:
Identify Common Objections and Their Underlying Causes
Develop Effective Responses to Handle Objections
Enhance Persuasion Skills to Overcome Resistance
Utilize Active Listening Techniques to Understand Customer Concerns
Implement Strategies for Building Trust and Rapport with Clients
Sales Professionals, Account Managers, Business Development Representatives, Customer Service Representatives
None
01. Understanding the Nature of Customer Objections
02. Techniques for Addressing Common Sales Objections
03. Role-Playing Scenarios for Practice and Feedback
04. Strategies for Building Long-Term Customer Relationships
05. Evaluating Success and Continuous Improvement in Sales Techniques
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Common Objections and Their Underlying Causes
Develop Effective Responses to Handle Objections
Enhance Persuasion Skills to Overcome Resistance
Utilize Active Listening Techniques to Understand Customer Concerns
Implement Strategies for Building Trust and Rapport with Clients
WHO SHOULD ATTEND
Sales Professionals, Account Managers, Business Development Representatives, Customer Service Representatives
PREREQUISITES
None
COURSE OUTLINE
01. Understanding the Nature of Customer Objections
02. Techniques for Addressing Common Sales Objections
03. Role-Playing Scenarios for Practice and Feedback
04. Strategies for Building Long-Term Customer Relationships
05. Evaluating Success and Continuous Improvement in Sales Techniques
