Welcome to the “Sales Toolkit: Common Types of Objections” video lesson meant to help learners identify the objections they encounter in sales conversations and respond to them appropriately. This video lesson is part of the “Sales Toolkit,” which provides tools for successfully navigating the sales process. Throughout this lesson, learners will review the general process to follow when communicating with prospects and recognize that objections occur when there’s a disconnect between the features of the solution and the unmet needs of the prospect. Viewers will also learn about the four categories of objections and examine how to address them effectively.
Overview
COURSE DIFFICULTY
COURSE DURATION
8m
Skills Learned
After completing this online training course, students will be able to:
Identify Common Types of Sales Objections
Develop Strategies to Overcome Objections
Enhance Communication Skills During Sales Conversations
Utilize Techniques to Build Customer Trust
Sales Professionals, Account Managers, Business Development Representatives, Customer Success Managers
None
01. Introduction to Sales Objections
02. Understanding Customer Psychology
03. Techniques for Addressing Objections
04. Role-Playing Scenarios
05. Conclusion and Next Steps
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Common Types of Sales Objections
Develop Strategies to Overcome Objections
Enhance Communication Skills During Sales Conversations
Utilize Techniques to Build Customer Trust
WHO SHOULD ATTEND
Sales Professionals, Account Managers, Business Development Representatives, Customer Success Managers
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Sales Objections
02. Understanding Customer Psychology
03. Techniques for Addressing Objections
04. Role-Playing Scenarios
05. Conclusion and Next Steps
