Welcome to the “Sales Toolkit: Selling Over the Phone” video lesson intended to help learners connect meaningfully with prospects over phone calls. This video lesson is part of the “Sales Toolkit,” which provides tools for successfully navigating the sales process. In this lesson, learners will become familiar with a suggested flow for conducting sales calls. Viewers will also learn some best practices for successfully selling over the phone.
Overview
COURSE DIFFICULTY
COURSE DURATION
8m
Skills Learned
After completing this online training course, students will be able to:
Understand the Key Principles of Effective Phone Sales
Develop Strategies for Overcoming Objections
Utilize Active Listening Techniques to Enhance Customer Engagement
Implement Best Practices for Closing Sales Over the Phone
Analyze Call Performance to Improve Future Sales Efforts
Sales Professionals, Telemarketers, Customer Service Representatives, Business Development Executives
Basic Sales Knowledge, Familiarity with Phone Communication
01. Introduction to Phone Sales
02. Building Rapport with Customers
03. Techniques for Effective Communication
04. Handling Objections and Rejections
05. Closing Strategies and Follow-Up Techniques
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Key Principles of Effective Phone Sales
Develop Strategies for Overcoming Objections
Utilize Active Listening Techniques to Enhance Customer Engagement
Implement Best Practices for Closing Sales Over the Phone
Analyze Call Performance to Improve Future Sales Efforts
WHO SHOULD ATTEND
Sales Professionals, Telemarketers, Customer Service Representatives, Business Development Executives
PREREQUISITES
Basic Sales Knowledge, Familiarity with Phone Communication
COURSE OUTLINE
01. Introduction to Phone Sales
02. Building Rapport with Customers
03. Techniques for Effective Communication
04. Handling Objections and Rejections
05. Closing Strategies and Follow-Up Techniques
