Welcome to the fourteenth and final video in the Selling at a Distance series. If products and services simply sold themselves, organizations wouldn’t need salespeople at all! Even with today’s technology, the salesperson remains a critical driver of revenue. In this series, salespeople will learn how to master the new skills required to sell at a distance. The sale isn’t over at the end of the call when you’ve gained your call goal. This video lesson focuses on the need to follow up after the sale, whether it’s confirming what you mutually agreed to, explaining next steps, answering questions, or following up on promised to-dos.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Develop effective follow-up strategies to maintain customer relationships
Identify opportunities for upselling and cross-selling after the sale
Implement best practices for gathering customer feedback
Utilize tools and techniques for effective communication post-sale
Sales Professionals, Account Managers, Customer Service Representatives, Business Development Executives
Completion of Selling at a Distance (Parts 1-13)
01. Importance of Follow-Up in Sales
02. Techniques for Effective Customer Communication
03. Strategies for Gaining Customer Feedback
04. Identifying Upselling and Cross-Selling Opportunities
05. Building Long-Term Customer Relationships
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Develop effective follow-up strategies to maintain customer relationships
Identify opportunities for upselling and cross-selling after the sale
Implement best practices for gathering customer feedback
Utilize tools and techniques for effective communication post-sale
WHO SHOULD ATTEND
Sales Professionals, Account Managers, Customer Service Representatives, Business Development Executives
PREREQUISITES
Completion of Selling at a Distance (Parts 1-13)
COURSE OUTLINE
01. Importance of Follow-Up in Sales
02. Techniques for Effective Customer Communication
03. Strategies for Gaining Customer Feedback
04. Identifying Upselling and Cross-Selling Opportunities
05. Building Long-Term Customer Relationships
