Welcome to “Service Best Practices: Attentiveness,” a video lesson intended to demonstrate how to be attentive by being present, listening carefully, and acknowledging the customers’ emotions. This lesson is the second of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. From this lesson, you’ll learn about the importance of being an active listener and paying attention to details. By being present, you’ll be able to provide better service for your customers.
Overview
COURSE DIFFICULTY
COURSE DURATION
3m
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Being Present
Demonstrate Active Listening Techniques
Acknowledge and Respond to Customer Emotions
Identify Key Details That Enhance Customer Experience
Customer Service Representatives, Frontline Staff, Managers in Service Industries
None
01. Introduction to Attentiveness in Service
02. Techniques for Active Listening
03. Strategies for Acknowledging Customer Emotions
04. Importance of Detail Orientation in Customer Service
05. Conclusion and Best Practices for Implementation
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Being Present
Demonstrate Active Listening Techniques
Acknowledge and Respond to Customer Emotions
Identify Key Details That Enhance Customer Experience
WHO SHOULD ATTEND
Customer Service Representatives, Frontline Staff, Managers in Service Industries
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Attentiveness in Service
02. Techniques for Active Listening
03. Strategies for Acknowledging Customer Emotions
04. Importance of Detail Orientation in Customer Service
05. Conclusion and Best Practices for Implementation
