Welcome to “Service Best Practices: Balance,” a video lesson meant to describe how you have to balance the needs of the customer without compromising the needs of the organization. This lesson is the fourth of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. From this lesson, you’ll learn how organizations can empower their employees to handle customer service more effectively. Plus, you’ll see how a service agent must keep the organization in mind when speaking with customers.
Overview
COURSE DIFFICULTY
COURSE DURATION
4m
Skills Learned
After completing this online training course, students will be able to:
Balance customer needs with organizational goals
Empower employees to enhance customer service effectiveness
Recognize the importance of organizational context in customer interactions
Implement best practices for maintaining service quality
Develop strategies for effective communication with customers
Customer service representatives, Team leaders, Service managers, Business owners
None
01. Understanding Customer Needs
02. Organizational Goals and Service Balance
03. Empowering Employees for Effective Service
04. Communication Strategies for Customer Interactions
05. Best Practices for Service Quality
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Balance customer needs with organizational goals
Empower employees to enhance customer service effectiveness
Recognize the importance of organizational context in customer interactions
Implement best practices for maintaining service quality
Develop strategies for effective communication with customers
WHO SHOULD ATTEND
Customer service representatives, Team leaders, Service managers, Business owners
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Customer Needs
02. Organizational Goals and Service Balance
03. Empowering Employees for Effective Service
04. Communication Strategies for Customer Interactions
05. Best Practices for Service Quality
