Welcome to “Service Best Practices: Credibility,” a video lesson intended to explain how to demonstrate confidence in your abilities so your customers will rely on you. This lesson is the fifth of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. From this lesson, you’ll learn how to project credibility through things like your demeanor, tone, and choice of words. By applying these tips, your customers will trust you to provide them great service.
Overview
COURSE DIFFICULTY
COURSE DURATION
3m
Skills Learned
After completing this online training course, students will be able to:
Demonstrate Confidence in Their Abilities
Project Credibility Through Demeanor and Tone
Use Effective Language to Build Trust
Apply Best Practices for Customer Interactions
Customer Service Representatives, Service Managers, Sales Professionals, Support Staff
None
01. Understanding Credibility in Customer Service
02. Importance of Demeanor and Tone
03. Techniques for Effective Communication
04. Building Trust with Customers
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Demonstrate Confidence in Their Abilities
Project Credibility Through Demeanor and Tone
Use Effective Language to Build Trust
Apply Best Practices for Customer Interactions
WHO SHOULD ATTEND
Customer Service Representatives, Service Managers, Sales Professionals, Support Staff
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Credibility in Customer Service
02. Importance of Demeanor and Tone
03. Techniques for Effective Communication
04. Building Trust with Customers
