Welcome to “Service Best Practices: Empathy,” a video lesson intended to demonstrate the importance of understanding and sharing the feelings of your customers. This lesson is the third of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. To have empathy, you need to be compassionate and supportive. From this lesson, you’ll learn how being able to see things from customer’s perspective can improve the service you provide.
Overview
COURSE DIFFICULTY
COURSE DURATION
3m
Skills Learned
After completing this online training course, students will be able to:
Identify the Importance of Empathy in Customer Service
Demonstrate Compassionate Responses to Customer Needs
Apply Techniques for Seeing Things from the Customer’s Perspective
Enhance Customer Satisfaction Through Empathetic Interactions
Customer Service Representatives, Support Staff, Team Leaders, Managers
None
01. Introduction to Empathy in Customer Service
02. Techniques for Understanding Customer Emotions
03. Strategies for Implementing Empathy in Service Interactions
04. Measuring the Impact of Empathy on Customer Satisfaction
05. Conclusion and Next Steps in Service Best Practices
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Importance of Empathy in Customer Service
Demonstrate Compassionate Responses to Customer Needs
Apply Techniques for Seeing Things from the Customer’s Perspective
Enhance Customer Satisfaction Through Empathetic Interactions
WHO SHOULD ATTEND
Customer Service Representatives, Support Staff, Team Leaders, Managers
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Empathy in Customer Service
02. Techniques for Understanding Customer Emotions
03. Strategies for Implementing Empathy in Service Interactions
04. Measuring the Impact of Empathy on Customer Satisfaction
05. Conclusion and Next Steps in Service Best Practices
