Welcome to “Service Best Practices: Enthusiasm,” a video lesson meant to help you master the art of being enthusiastic when dealing with all of your customers. This lesson is the first of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. From this lesson, you’ll learn how to demonstrate enthusiasm by being engaged and going the extra mile for your customers.
Overview
COURSE DIFFICULTY
COURSE DURATION
4m
Skills Learned
After completing this online training course, students will be able to:
Demonstrate enthusiasm in customer interactions
Engage customers effectively to enhance their experience
Identify techniques for going the extra mile in service delivery
Customer service representatives, Sales professionals, Team leaders, Managers in service-oriented roles
None
01. Introduction to Service Enthusiasm
02. Techniques for Engaging Customers
03. Strategies for Going the Extra Mile
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Demonstrate enthusiasm in customer interactions
Engage customers effectively to enhance their experience
Identify techniques for going the extra mile in service delivery
WHO SHOULD ATTEND
Customer service representatives, Sales professionals, Team leaders, Managers in service-oriented roles
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Service Enthusiasm
02. Techniques for Engaging Customers
03. Strategies for Going the Extra Mile
