Welcome to “Service Best Practices: Honesty,” a video lesson meant to explain how critical it is to maintain your integrity with communicating with customers. This lesson is the eleventh of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. Getting caught in a lie doesn’t make anyone look good. In fact, it can be quite damaging to your reputation as someone who works in customer service. From this lesson, you’ll learn key steps to help you remain honest with customers. By being honest and candid, you’ll help to boost customer loyalty—instead of jeopardizing it.
Overview
COURSE DIFFICULTY
COURSE DURATION
3m
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Honesty in Customer Interactions
Identify Common Scenarios Where Honesty is Challenged
Implement Strategies to Communicate Transparently with Customers
Recognize the Impact of Honesty on Customer Loyalty
Customer Service Representatives, Customer Support Managers, Sales Professionals, Team Leaders
None
01. Introduction to Service Best Practices
02. The Role of Honesty in Customer Service
03. Techniques for Transparent Communication
04. Consequences of Dishonesty in Customer Service
05. Building Customer Loyalty Through Integrity
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Honesty in Customer Interactions
Identify Common Scenarios Where Honesty is Challenged
Implement Strategies to Communicate Transparently with Customers
Recognize the Impact of Honesty on Customer Loyalty
WHO SHOULD ATTEND
Customer Service Representatives, Customer Support Managers, Sales Professionals, Team Leaders
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Service Best Practices
02. The Role of Honesty in Customer Service
03. Techniques for Transparent Communication
04. Consequences of Dishonesty in Customer Service
05. Building Customer Loyalty Through Integrity
