Welcome to “Service Best Practices: Ownership,” a video lesson intended to describe how to take ownership of customer problems to provide seamless customer service. This lesson is the sixth of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. From this lesson, you’ll learn what it means to be with customers at every step of the resolution process from start to finish—and beyond.
Overview
COURSE DIFFICULTY
COURSE DURATION
4m
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Ownership in Customer Service
Identify Key Steps in the Problem Resolution Process
Implement Best Practices for Engaging with Customers
Enhance Customer Satisfaction Through Effective Communication
Evaluate Personal Accountability in Service Delivery
Customer Service Representatives, Support Agents, Team Leaders, Managers
None
01. Introduction to Customer Ownership
02. Steps in the Problem Resolution Process
03. Best Practices for Customer Engagement
04. Techniques for Effective Communication
05. Evaluating Accountability in Service Delivery
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Ownership in Customer Service
Identify Key Steps in the Problem Resolution Process
Implement Best Practices for Engaging with Customers
Enhance Customer Satisfaction Through Effective Communication
Evaluate Personal Accountability in Service Delivery
WHO SHOULD ATTEND
Customer Service Representatives, Support Agents, Team Leaders, Managers
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Ownership
02. Steps in the Problem Resolution Process
03. Best Practices for Customer Engagement
04. Techniques for Effective Communication
05. Evaluating Accountability in Service Delivery
