Welcome to “Service Best Practices: Resiliency,” a video lesson meant to explain how to be strong, yet flexible, when working with customers. This lesson is the seventh of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. It’s important to be resilient when working with customers from a variety of backgrounds and in a variety of circumstances. From being positive to taking breaks when you need them, this lesson will teach you actionable steps for dealing with tough situations with customers.
Overview
COURSE DIFFICULTY
COURSE DURATION
3m
Skills Learned
After completing this online training course, students will be able to:
Demonstrate resilience when facing challenging customer interactions
Apply flexible strategies to effectively address customer needs
Recognize the importance of maintaining a positive attitude in service situations
Implement self-care techniques to manage stress during difficult encounters
Utilize best practices for building rapport with diverse customer backgrounds
Customer Service Representatives, Support Staff, Team Leaders, Managers
None
01. Introduction to Resiliency in Customer Service
02. Strategies for Positive Customer Interactions
03. Techniques for Managing Stress and Maintaining Flexibility
04. Best Practices for Building Rapport
05. Conclusion and Key Takeaways
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Demonstrate resilience when facing challenging customer interactions
Apply flexible strategies to effectively address customer needs
Recognize the importance of maintaining a positive attitude in service situations
Implement self-care techniques to manage stress during difficult encounters
Utilize best practices for building rapport with diverse customer backgrounds
WHO SHOULD ATTEND
Customer Service Representatives, Support Staff, Team Leaders, Managers
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Resiliency in Customer Service
02. Strategies for Positive Customer Interactions
03. Techniques for Managing Stress and Maintaining Flexibility
04. Best Practices for Building Rapport
05. Conclusion and Key Takeaways
