Welcome to “Service Best Practices: Review,” a video lesson meant to provide a quick explanation of the top 11 characteristics you should embody when serving customers. This lesson is the final of 12 in the “Service Best Practices” video course meant to cover the essential skills for providing consistent, high quality care for every customer. From this lesson, you’ll learn about everything from how to be enthusiastic with customers to the importance of being able to adapt to any situation. There are a lot of important qualities to keep in mind when working with customers, but this lesson will help you have a broad understanding of the core skills you need to succeed.
Overview
COURSE DIFFICULTY
COURSE DURATION
4m
Skills Learned
After completing this online training course, students will be able to:
Identify the Top Characteristics of Exceptional Customer Service
Demonstrate Enthusiasm in Customer Interactions
Adapt to Various Customer Situations Effectively
Understand the Importance of Consistency in Service Quality
Foster Positive Relationships with Customers
Customer Service Representatives, Sales Professionals, Team Leaders, Managers
None
01. Introduction to Service Best Practices
02. Key Characteristics of Effective Customer Service
03. Strategies for Enhancing Customer Interactions
04. Importance of Adaptability in Service
05. Conclusion and Recap of Core Skills
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify the Top Characteristics of Exceptional Customer Service
Demonstrate Enthusiasm in Customer Interactions
Adapt to Various Customer Situations Effectively
Understand the Importance of Consistency in Service Quality
Foster Positive Relationships with Customers
WHO SHOULD ATTEND
Customer Service Representatives, Sales Professionals, Team Leaders, Managers
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Service Best Practices
02. Key Characteristics of Effective Customer Service
03. Strategies for Enhancing Customer Interactions
04. Importance of Adaptability in Service
05. Conclusion and Recap of Core Skills
