Welcome to the “Sparking the Customer Experience: Anticipate Their Needs” video lesson designed to help you anticipate customer needs through active listening and observation. This lesson is the fourth of seven in the “Expert Insights: Sparking the Customer Experience with Simon T. Bailey” video course, which is devoted to helping you embrace customer service as a mindset to create happy and loyal customers. In this lesson, you’ll learn the power of anticipatory service and why it’s so important to be the difference-maker for the customer. After watching, you will know how to be an emotionologist when listening to a customer so you can channel the mindset of customer love.
Overview
COURSE DIFFICULTY
COURSE DURATION
8m
Skills Learned
After completing this online training course, students will be able to:
Anticipate customer needs and preferences
Enhance communication skills for better customer engagement
Implement strategies to improve customer satisfaction
Analyze customer feedback to drive service improvements
Foster a customer-centric culture within their organization
Customer Service Representatives, Sales Professionals, Marketing Specialists, Business Development Managers, Team Leaders
None
01. Understanding the Customer Journey
02. Techniques for Active Listening
03. Strategies for Anticipating Customer Needs
04. Building Lasting Customer Relationships
05. Measuring Customer Satisfaction and Feedback
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Anticipate customer needs and preferences
Enhance communication skills for better customer engagement
Implement strategies to improve customer satisfaction
Analyze customer feedback to drive service improvements
Foster a customer-centric culture within their organization
WHO SHOULD ATTEND
Customer Service Representatives, Sales Professionals, Marketing Specialists, Business Development Managers, Team Leaders
PREREQUISITES
None
COURSE OUTLINE
01. Understanding the Customer Journey
02. Techniques for Active Listening
03. Strategies for Anticipating Customer Needs
04. Building Lasting Customer Relationships
05. Measuring Customer Satisfaction and Feedback
