Welcome to the “Sparking the Customer Experience: Introduction” video lesson created to introduce you to the SPARK acronym and start you on the journey of being the difference-maker for every customer you serve. This lesson is the first of seven in the “Expert Insights: Sparking the Customer Experience with Simon T. Bailey” video course, which is devoted to helping you embrace customer service as a mindset to create happy and loyal customers. In this lesson, you’ll meet expert Simon T. Bailey and learn why anyone in an organization can be the spark in the customer experience.
Overview
COURSE DIFFICULTY
COURSE DURATION
4m
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Customer Experience
Identify Key Customer Touchpoints
Implement Strategies to Enhance Customer Satisfaction
Analyze Customer Feedback for Continuous Improvement
Create a Customer-Centric Culture in Their Organization
Customer Service Representatives, Marketing Professionals, Business Analysts, Team Leaders, Anyone Interested in Customer Experience
None
01. Introduction to Customer Experience
02. Key Elements of Customer Engagement
03. Strategies for Improving Customer Interactions
04. Measuring and Analyzing Customer Feedback
05. Building a Customer-Centric Organization
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Customer Experience
Identify Key Customer Touchpoints
Implement Strategies to Enhance Customer Satisfaction
Analyze Customer Feedback for Continuous Improvement
Create a Customer-Centric Culture in Their Organization
WHO SHOULD ATTEND
Customer Service Representatives, Marketing Professionals, Business Analysts, Team Leaders, Anyone Interested in Customer Experience
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Experience
02. Key Elements of Customer Engagement
03. Strategies for Improving Customer Interactions
04. Measuring and Analyzing Customer Feedback
05. Building a Customer-Centric Organization
