Welcome to the “Sparking the Customer Experience: Keep Them Loyal” video lesson designed to help you use intentional acts of kindness to create a moment with a customer. This lesson is the sixth of seven in the “Expert Insights: Sparking the Customer Experience with Simon T. Bailey” video course, which is devoted to helping you embrace customer service as a mindset to create happy and loyal customers. In this lesson, you’ll be inspired through stories of intentional acts of kindness that show the benefit of creating special moments for customers. After watching, you’ll learn why kindness is the bottom line when it comes to the customer experience.
Overview
COURSE DIFFICULTY
COURSE DURATION
10m
Skills Learned
After completing this online training course, students will be able to:
Enhance Customer Engagement Strategies
Implement Techniques to Foster Customer Loyalty
Analyze Customer Feedback to Improve Experiences
Develop Effective Communication Skills for Customer Interactions
Customer Service Representatives, Sales Professionals, Marketing Managers, Business Owners, Team Leaders
None
01. Understanding Customer Experience Fundamentals
02. Strategies for Building Customer Loyalty
03. Techniques for Effective Customer Communication
04. Analyzing and Utilizing Customer Feedback
05. Creating an Action Plan for Sustained Engagement
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Enhance Customer Engagement Strategies
Implement Techniques to Foster Customer Loyalty
Analyze Customer Feedback to Improve Experiences
Develop Effective Communication Skills for Customer Interactions
WHO SHOULD ATTEND
Customer Service Representatives, Sales Professionals, Marketing Managers, Business Owners, Team Leaders
PREREQUISITES
None
COURSE OUTLINE
01. Understanding Customer Experience Fundamentals
02. Strategies for Building Customer Loyalty
03. Techniques for Effective Customer Communication
04. Analyzing and Utilizing Customer Feedback
05. Creating an Action Plan for Sustained Engagement
