Welcome to the “Sparking the Customer Experience: See Customers as Guests” video lesson designed to help you connect with customers and create meaningful moments. This lesson is the second of seven in the “Expert Insights: Sparking the Customer Experience with Simon T. Bailey” video course, which is devoted to helping you embrace customer service as a mindset to create happy and loyal customers. In this lesson, you’ll hear how Simon made a difference at Disney when he learned how to be an “emotionologist.” You’ll also learn how the “CARE” acronym can help you make sure the customer feels valued. After watching, you should have tips that you can use with every customer interaction, so they truly feel cared for.
Overview
COURSE DIFFICULTY
COURSE DURATION
10m
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Customer Experience
Identify Strategies to Enhance Customer Engagement
Apply Techniques to View Customers as Guests
Develop Personalized Interactions with Customers
Measure and Improve Customer Satisfaction
Customer Service Representatives, Sales Professionals, Marketing Specialists, Business Managers, Hospitality Staff
None
01. Introduction to Customer Experience
02. Understanding Customer Expectations
03. Techniques for Building Customer Relationships
04. Strategies for Enhancing Customer Interactions
05. Measuring Success in Customer Experience
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Customer Experience
Identify Strategies to Enhance Customer Engagement
Apply Techniques to View Customers as Guests
Develop Personalized Interactions with Customers
Measure and Improve Customer Satisfaction
WHO SHOULD ATTEND
Customer Service Representatives, Sales Professionals, Marketing Specialists, Business Managers, Hospitality Staff
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Experience
02. Understanding Customer Expectations
03. Techniques for Building Customer Relationships
04. Strategies for Enhancing Customer Interactions
05. Measuring Success in Customer Experience
