Welcome to the “Communicating with Impact” lesson that emphasizes ways to improve interactions by using assertive communication. This lesson is the third of four in the “The Art of Assertiveness” course, which helps viewers understand assertiveness and its usefulness for having your voice heard in the workplace. By the end of this lesson, learners will have several actionable tips for communicating their boundaries and respectfully expressing themselves to others.
Overview
COURSE DIFFICULTY
COURSE DURATION
8m
Skills Learned
After completing this online training course, students will be able to:
Understand the principles of assertive communication
Distinguish between assertiveness, passivity, and aggression
Apply techniques for effectively expressing needs and boundaries
Enhance interpersonal relationships through improved communication skills
Manage conflicts constructively using assertive strategies
Professionals at all levels, Team Leaders, Managers, Communication Specialists
None
01. Introduction to Assertiveness
02. The Importance of Assertive Communication
03. Techniques for Assertive Expression
04. Managing Difficult Conversations
05. Building Confidence in Communication
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the principles of assertive communication
Distinguish between assertiveness, passivity, and aggression
Apply techniques for effectively expressing needs and boundaries
Enhance interpersonal relationships through improved communication skills
Manage conflicts constructively using assertive strategies
WHO SHOULD ATTEND
Professionals at all levels, Team Leaders, Managers, Communication Specialists
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Assertiveness
02. The Importance of Assertive Communication
03. Techniques for Assertive Expression
04. Managing Difficult Conversations
05. Building Confidence in Communication
