Welcome to the “Enhancing Your Professional Presence” lesson designed to give actionable advice for incorporating assertive behaviors at work. This lesson is the final of four in the “The Art of Assertiveness” course, which helps viewers understand assertiveness and its usefulness for having your voice heard in the workplace. By the end of this lesson, viewers can feel more confident in their abilities to assert themselves in their roles and across their organizations.
Overview
COURSE DIFFICULTY
COURSE DURATION
5m
Skills Learned
After completing this online training course, students will be able to:
Recognize the importance of assertiveness in professional settings
Apply assertive communication techniques to various scenarios
Differentiate between assertive, passive, and aggressive behaviors
Develop strategies to handle difficult conversations effectively
Build confidence in expressing thoughts and needs clearly
Professionals seeking to improve their communication skills, Team leaders, Managers, Individuals in customer-facing roles
None
01. Introduction to Assertiveness
02. Understanding Communication Styles
03. Techniques for Assertive Communication
04. Managing Conflict and Difficult Conversations
05. Building Confidence and Professional Presence
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Recognize the importance of assertiveness in professional settings
Apply assertive communication techniques to various scenarios
Differentiate between assertive, passive, and aggressive behaviors
Develop strategies to handle difficult conversations effectively
Build confidence in expressing thoughts and needs clearly
WHO SHOULD ATTEND
Professionals seeking to improve their communication skills, Team leaders, Managers, Individuals in customer-facing roles
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Assertiveness
02. Understanding Communication Styles
03. Techniques for Assertive Communication
04. Managing Conflict and Difficult Conversations
05. Building Confidence and Professional Presence
