Welcome to “The Rookie Manager: Addressing Employee Grievances,” a video lesson that describes how you should respond to workplace complaints from your employees. This lesson is the final of five in “The Rookie Manager” video course meant to help you understand your role as a new leader and effectively manage your employees. First, viewers will learn about common sources of employee complaints. Then, they’ll learn about the basic steps they must include in their process for handling workplace complaints. Finally, this lesson covers the benefits of having official grievance procedures at work. By completing this lesson, viewers will understand how to address complaints in a professional manner and maintain a healthy workplace.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Identify Common Sources of Employee Complaints
Implement Basic Steps for Handling Workplace Complaints
Understand the Benefits of Official Grievance Procedures
Address Complaints in a Professional Manner
Maintain a Healthy Workplace Environment
New managers, team leaders, human resources professionals, aspiring leaders
None
01. Introduction to Employee Grievances
02. Steps for Effective Complaint Handling
03. Importance of Grievance Procedures
04. Techniques for Professional Communication
05. Maintaining Workplace Harmony
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Identify Common Sources of Employee Complaints
Implement Basic Steps for Handling Workplace Complaints
Understand the Benefits of Official Grievance Procedures
Address Complaints in a Professional Manner
Maintain a Healthy Workplace Environment
WHO SHOULD ATTEND
New managers, team leaders, human resources professionals, aspiring leaders
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Employee Grievances
02. Steps for Effective Complaint Handling
03. Importance of Grievance Procedures
04. Techniques for Professional Communication
05. Maintaining Workplace Harmony
