Welcome to “The Scope of Customer Service” video lesson intended to provide a complete look at the customer and how to give the best customer service. This lesson shows the importance of customer service by and for everyone in an organization. It also demonstrates why the internal customer is significant to the success of the organization.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Customer Service in an Organization
Recognize the Role of Internal Customers in Success
Implement Best Practices for Delivering Exceptional Service
Analyze Customer Needs and Expectations
Develop Strategies for Continuous Improvement in Customer Service
Customer Service Representatives, Team Leaders, Managers, Business Owners, Frontline Employees
None
01. Introduction to Customer Service
02. The Importance of Internal Customers
03. Best Practices for Customer Interaction
04. Understanding Customer Needs
05. Strategies for Improvement and Success
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Importance of Customer Service in an Organization
Recognize the Role of Internal Customers in Success
Implement Best Practices for Delivering Exceptional Service
Analyze Customer Needs and Expectations
Develop Strategies for Continuous Improvement in Customer Service
WHO SHOULD ATTEND
Customer Service Representatives, Team Leaders, Managers, Business Owners, Frontline Employees
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Customer Service
02. The Importance of Internal Customers
03. Best Practices for Customer Interaction
04. Understanding Customer Needs
05. Strategies for Improvement and Success
