Welcome to the “Time Management: Phone Calls” video lesson intended to explain ways to manage your time while making and receiving phone calls. This video lesson is the second of six in the “Overcoming Barriers to Time Management” video course, which describes how to deal with common time management hindrances. During this lesson, viewers will learn how to use screening to manage incoming calls and how to conduct outgoing calls efficiently. Plus, learners will become familiar with key tips for being as productive as possible while on the phone.
Overview
COURSE DIFFICULTY
COURSE DURATION
7m
Skills Learned
After completing this online training course, students will be able to:
Manage Phone Call Time Effectively
Prioritize Calls Based on Urgency and Importance
Apply Techniques for Reducing Call Duration
Implement Strategies for Maintaining Focus During Calls
Evaluate Call Outcomes for Continuous Improvement
Professionals, Managers, Team Leaders, Customer Service Representatives, Administrative Staff
None
01. Introduction to Time Management for Phone Calls
02. Techniques for Efficient Call Handling
03. Prioritization Strategies for Incoming Calls
04. Tips for Effective Communication During Calls
05. Evaluating and Reflecting on Call Effectiveness
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Manage Phone Call Time Effectively
Prioritize Calls Based on Urgency and Importance
Apply Techniques for Reducing Call Duration
Implement Strategies for Maintaining Focus During Calls
Evaluate Call Outcomes for Continuous Improvement
WHO SHOULD ATTEND
Professionals, Managers, Team Leaders, Customer Service Representatives, Administrative Staff
PREREQUISITES
None
COURSE OUTLINE
01. Introduction to Time Management for Phone Calls
02. Techniques for Efficient Call Handling
03. Prioritization Strategies for Incoming Calls
04. Tips for Effective Communication During Calls
05. Evaluating and Reflecting on Call Effectiveness
