Welcome to the topic of continuous quality improvement (CQI)! This video course, Total Quality Management (TQM), offers strategies for achieving long-term success in an organization through the comprehensive management of quality. The five video lessons in the series explain all the elements one needs to know to effectively implement a TQM initiative. After completing this course, learners will understand the origins and basic principles of TQM. In addition, they will learn about the PDCA cycle and SIPOC tables and their roles in achieving TQM. Finally, viewers will learn about Deming’s 14 points to success, which are critical to keep in mind when pursuing TQM in an organization. To access your activity ID, a View CE Certificatebutton will display on the profile upon completion of the course. This programis valid for 0.5 PDU for the Project Management Institute (PMI).
Overview
COURSE DIFFICULTY
COURSE DURATION
35m
Skills Learned
After completing this online training course, students will be able to:
Understand the Principles and Concepts of Total Quality Management
Implement TQM Techniques to Improve Organizational Processes
Analyze Data to Measure Quality Performance
Foster a Culture of Continuous Improvement within Teams
Develop Strategies for Customer Satisfaction and Engagement
Quality Managers, Process Improvement Specialists, Team Leaders, Operations Managers, Business Analysts
Basic Understanding of Quality Management Principles
01. Introduction to Total Quality Management
02. Key Principles of TQM
03. Tools and Techniques for Quality Improvement
04. Implementing TQM in Organizations
05. Measuring and Sustaining Quality Performance
SKILLS LEARNED
Skills Learned
After completing this online training course, students will be able to:
Understand the Principles and Concepts of Total Quality Management
Implement TQM Techniques to Improve Organizational Processes
Analyze Data to Measure Quality Performance
Foster a Culture of Continuous Improvement within Teams
Develop Strategies for Customer Satisfaction and Engagement
WHO SHOULD ATTEND
Quality Managers, Process Improvement Specialists, Team Leaders, Operations Managers, Business Analysts
PREREQUISITES
Basic Understanding of Quality Management Principles
COURSE OUTLINE
01. Introduction to Total Quality Management
02. Key Principles of TQM
03. Tools and Techniques for Quality Improvement
04. Implementing TQM in Organizations
05. Measuring and Sustaining Quality Performance
